Return Policy

Return:

When making exchanges and returns, please bear in mind that:

  • Any items returned must be in the same condition in which you received them.
  • Customised garments and accessories cannot be exchanged or returned.
  • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
  • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Feedelon will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

Withdrawal

Customers have 14 calendar days, from the reception of their order, to exercise their right to cancel their purchase.

If you wish to exercise your right to withdrawal, you should notify us by e-mail or by post:

Feedelon
Room 702, 7/F - Fu Fai Commercial Centre
27 Hillier Street, Hong Kong

We remind you that you should not provide your card details via e-mail or social media. 

After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.

If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.

In this case, the maximum deadline for the refund will be 14 calendar days from the withdrawal.

We will refund the purchase amount and original delivery costs (standard delivery only).
Costs arising from the return will not be refunded.

The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.

Refund:

The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.